Patient Relationship & CRM Executive

Now Hiring: Patient Relationship & CRM Executive – Simpladent Clinics

Simpladent Clinics, a leader in Immediate Loading Dental Implantology, is looking for a proactive and responsible Patient Relationship & CRM Executive to join our growing team.

Location: Simpladent Clinics, KM Trade Tower, Radisson Blu Kaushambi
Department: Patient Coordination / CRM
Employment Type: Full-time

Key Responsibilities

Lead Management & Communication

• Contact all incoming patient leads promptly via phone and toll-free line with confident, patient-centric telecalling.
• Maintain detailed communication notes, patient interests, and next steps.
• Schedule and execute timely follow-ups for interested or pending leads.
• Confirm clinic appointments in advance, ensuring high standards of patient service.

Outbound Calls & CRM Handling

• Professionally call and update all leads daily on Google Sheets and in Simpladent’s CRM and Dr Klick software.
• Guide patients in using the Simpladent CRM Mobile App for improved engagement and convenience.

WhatsApp & Patient Communication

• Send follow-up messages, educational resources, confirmations, and reminders via WhatsApp.
• Sustain professional communication across every patient touchpoint.

Reporting & Review

• Prepare and share comprehensive lead summary reports (weekly and monthly), including patient visits, follow-ups, treatment status, insights, and collections.
• Take part in review meetings, contributing analysis and actionable insights.

Ideal Candidate Profile

• Exceptional telecalling and verbal communication skills, with a patient-friendly and persuasive approach.
• Previous experience in telecalling, customer communication, or patient coordination—experience in healthcare or dental clinics is highly valued.
• Proficiency in CRM software, Google Sheets, and WhatsApp Business tools.
• Strong follow-up abilities, attention to detail, and drive for service excellence.